Home > All Mercertown Blog Posts > Issues with Truck Pay settlement emails.

Issues with Truck Pay settlement emails.

Anyone who is having an issue reading or viewing the settlements that are emailed to them from truck pay please send a detailed email to techsupport@mercer-trans.com  regarding this issue. I know there have been several complaints about this topic and we are trying to find a solution. Thank you for your patience and have a good day.

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  1. Paul Lennon
    July 29, 2011 at 1:47 pm

    If the email’s would say Truck Pay@ instead of the sender’s name would help. Almost deleted the email thinking it was spam.

  2. Max Chappel
    August 1, 2011 at 5:54 pm

    The font is now too big. I can not print the settlement page any more. It will only allow you to print the left side of the settlement. The actual dollar amounts will not fit on the page. I use to be able to print the whole settlement on one page. Now I can only get the wording and have to hand right the dollar amounts onto the page. I have tried changing the font on the computer but the settlement font overrides it. Please change the font back to what it was. This has been happening for approxiamately one month.

    I also liked it better when it only said the order number and not the sender’s name.

  3. patrick wireman
    August 3, 2011 at 11:17 am

    if mine comes out looking goofed up i just refresh and it corrects itself. it only does it when its first opened but then its good to go and doesnt do it again on that email.

  4. Bill vanderlinden
    August 6, 2011 at 1:07 pm

    My problem with received email is that the font is too small and I can not enlarge it when I print it out – I did not have the problem with emails from Truckpay – only from Tina and Samantha@Truckpay- does this have something to do with the problem?
    Bill V #7835

  5. Bill vanderlinden
    August 6, 2011 at 1:11 pm

    Note that I sent 2 different emails to the tech support address above and both came back as unable to deliver permanently – I don’t know why .
    Bill V # 7835

  6. sam cook
    August 16, 2011 at 11:33 pm

    I am glad to know that I am not the only one that has about deleted pay because of so many different senders names . Even talked to louisville about this . It was so easy to go to email looking for your pay with all the other email and spot the words TRUCK PAY. So easy. Sure wish they would go back to the old way . Really does matter who sent it . Just so it is easy to spot.

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