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CONTRACTOR WEB GLITCH

We were made aware of an issue with the Contractor Web, and after taking some time, and investigating it today, I have verified that it is a problem.

When and “Advanced Search” is performed, most of you that use it, know that it will show the deadhead miles to the loads that are listed.  The problem we have here is that the miles that it shows are straight line, short miles.  This typically isn’t a big issue, but it can be depending on what part of the country you are in.

For example:  If you are in Milwaukee, WI, it may show freight in Michigan and it would only show the freight being 160-180 miles away.  The computer is running those miles across the lake!  If your truck floats, then your good, but if not, you will actually have to deadhead over 300 miles to get the load.

This may be an inconvenience for some, but it is the best way that we can include any miles on the Contractor Web.  I just want to make everyone aware that we need to be cautious about the deadhead mileage listed on the Contractor Web, and if you need a more precise mileage, call your coordinator.  Have a great day, be safe, and move one more load safely!

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  1. Ron & Mindy Archer
    August 17, 2010 at 8:29 am

    Thanks Jason for making us aware of this glitch/issue. However, in our humble opinion, there is a quicker and more efficient way to actually see what the deadhead miles are and that would be to use Google or Yahoo maps (or any other internet mapping app) to map the to and from points. Our load coordinators are already pretty busy as it is. Again, thanks for letting us know!
    *Ron & Mindy

    • Jason Schaftlein
      August 17, 2010 at 9:32 am

      Great idea on the Google or Yahoo option. Easy to pull up an extra window, and run that program along with the CWEB.

  2. Tim Lester
    August 19, 2010 at 1:47 pm

    When we discovered this giltch, we realized how bad an error this was and brought it to the attention of our coordinator. This glitch was from the OTHER side of the lake as we were in Erie, PA at the time and figured the location must be in southern MI since we never heard of it. The location was in fact a lot further north (by Lansing) and caused us to be late in getting there to load. Thankfully the customer was running behind as well, so it wasn’t an issue (whew!!!). My question is that since this system (the advanced search) works so well and until now, flawlessly, when will this issue be solved. I utilize my handheld device more than the laptop so switching application is an issue at times. I also have unlimited internet on the blackberry but not on the laptop so trying to keep costs at a minimum is another reason. I agree with the Archer’s in that our fine coordinators are very busy and anything I can do to be self sufficant the better for them and the others they are trying to serve. Thanks for the opportunity to voice my opinion and concern. Just a quick word of thanks for my ever-persistant wife, Andrea, who spent several hours trying to figure out what happened since we were showing 180 mi deadhead but in fact ran 327 mi. She was afraid she made a mistake and worried it was her fault. If not for her tenacity, we would have never discoverd this flaw.

    Tim A Lester #10677

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